Shipping

WHEN WILL MY ORDER SHIP?

IN MOST CASES, WITH THE EXCEPTION OF PRE-ORDERS, ORDERS SHIP WITHIN 2 TO 3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE STATED.

WHEN WILL I RECEIVE TRACKING INFORMATION?

YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR PACKAGE SHIPS, VIA THE EMAIL ADDRESS USED TO PLACE YOUR ORDER. CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CANNOT FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE THAT IT CAN SOMETIMES TAKE UP TO 3 DAYS FOR YOUR TRACKING LINK TO UPDATE.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ONCE SHIPPED?

DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3 TO 7 DAYS AFTER SHIPPING, UNLESS OTHERWISE STATED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2 TO 4 WEEKS AFTER SHIPPING. PLEASE NOTE THAT THESE ORDERS MUST CLEAR YOUR COUNTRY'S CUSTOMS OFFICE BEFORE BEING RELEASED FOR FINAL DELIVERY, WHICH MAY OCCASIONALLY CAUSE ADDITIONAL DELAYS.

ONCE AN ORDER LEAVES OUR WAREHOUSE, SHIPPING DELAYS MAY OCCUR DUE TO FACTORS OUTSIDE OF OUR CONTROL. UNFORTUNATELY, WE CANNOT CONTROL HOW FAST AN ORDER ARRIVES ONCE IT HAS LEFT OUR WAREHOUSE. CONTACTING THE CARRIER IS THE BEST WAY TO GET MORE INFORMATION ABOUT THE LOCATION OF YOUR PACKAGE AND THE ESTIMATED DELIVERY DATE.

PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING CHECKOUT.

IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITIONS AND PRE-ORDERS.

PLEASE NOTE THAT IN THE EVENT OF A PARTIAL SHIPMENT OF AN ORDER, WE CAN ONLY REFUND YOU FOR WHAT HAS BEEN RETURNED TO US.

MY ITEM HAS SHIPPED, BUT HAS NOT ARRIVED YET. IS MY PACKAGE LOST?

YOU HAVE UP TO 15 DAYS FROM THE DATE OF SHIPMENT TO REPORT YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR THE MISSING ITEM(S), OR A RESHIPMENT IF STOCK PERMITS.

FOR ORDERS SHIPPED WITHIN FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 2 WEEKS OF IT SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO THAT WE MAY RESOLVE THE ISSUE FOR YOU.

FOR ORDERS SHIPPED OUTSIDE OF FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 4 WEEKS OF IT SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO THAT WE MAY RESOLVE THE ISSUE FOR YOU.

IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT UPDATED BEYOND THE "PRE-SHIPMENT" OR "LABEL CREATED" STAGE WITHIN 2 WEEKS OF SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE SO THAT WE MAY LOOK INTO THE ISSUE.

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT DELIVERY ADDRESS PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING CHECKOUT.

MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED IT YET. WHERE IS IT?

SOME CARRIERS MARK A PACKAGE AS DELIVERED BEFORE IT HAS ACTUALLY ARRIVED. WHILE THIS IS UNUSUAL, IT CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUALLY DELIVERED. YOU CAN TRY CONTACTING THE CARRIER TO GET A BETTER IDEA OF THE DELAY. IF YOU STILL HAVE NOT RECEIVED YOUR PACKAGE AFTER 5 DAYS, AND YOU HAVE CHECKED WITH YOUR NEIGHBORS AND STILL DO NOT HAVE IT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL DO OUR BEST TO HELP YOU!

MY ORDER IS SHIPPING TO A COUNTRY OUTSIDE OF FRANCE. WILL I HAVE TO PAY CUSTOMS/IMPORT FEES TO RECEIVE MY ORDER?

DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS FEES ARE THE SOLE RESPONSIBILITY OF THE BUYER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES ONCE YOUR PACKAGE HAS LEFT OUR FACILITY.

CUSTOMS FEES ARE CALCULATED BASED ON THE CONTENTS OF EACH PACKAGE. IF AN ORDER ARRIVES VIA MULTIPLE PACKAGES, THE CUSTOMS FEES WILL NOT INCREASE BUT WILL INSTEAD BE COLLECTED UPON IMPORT OF EACH PACKAGE.

IF CUSTOMS FEES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE RECEIVE YOUR PACKAGE, WE CAN REFUND YOU FOR YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES, PLEASE CONTACT YOUR LOCAL POST OFFICE OR CUSTOMS OFFICE FOR MORE INFORMATION.