Returns and refunds
RETURNS AND REFUNDS
HOW DO I START THE RETURN PROCESS FOR MY ORDER FOR A REFUND OR EXCHANGE?
PLEASE CONTACT OUR TEAM BY SENDING US AN EMAIL AT THE ADDRESS LISTED ABOVE BEFORE SENDING US YOUR PACKAGE. IF YOU SEND US AN ITEM FOR A RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CANNOT GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.
HOW LONG AFTER PLACING MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?
RETURN OR EXCHANGE REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF THE DATE YOU RECEIVED YOUR ORDER.
DO YOU ACCEPT RETURNS OF PRODUCTS IN ANY CONDITION?
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS MUST NOT BE WASHED, WORN, USED, OR ALTERED IN ANY WAY.
CAN I RETURN AN ITEM RECEIVED AS PART OF A BUNDLE FOR A REFUND?
NO. IF YOU WISH TO RETURN AN ITEM RECEIVED AS PART OF A BUNDLE FOR A REFUND, YOU MUST RETURN THE ENTIRE BUNDLE. NO PARTIAL REFUNDS WILL BE ISSUED FOR ITEMS INCLUDED IN A BUNDLE, UNLESS THE ITEM IN QUESTION HAS BEEN PROVEN TO BE DAMAGED.
WHO PAYS FOR MY RETURN?
YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, EXCEPT IN CASES WHERE WE ARE RESPONSIBLE FOR THE REASON FOR THE RETURN OR EXCHANGE (SEE "DAMAGED, INCORRECT, OR INCOMPLETE ORDERS").
HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR MY RETURNED ITEM?
PLEASE ALLOW 3 TO 5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS GENERALLY TAKE 5 TO 8 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE PROCESSED, BUT MAY SOMETIMES TAKE UP TO 10 BUSINESS DAYS.
DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED, INCORRECT, OR INCOMPLETE?
IF YOUR ITEM ARRIVED DAMAGED, OR IF YOU RECEIVED THE WRONG ITEM, WE WILL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG AND ALLOWS US TO PREVENT SIMILAR ISSUES FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.
WE CAN ONLY PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS OF THE DATE YOU RECEIVED YOUR ORDER.
ONCE WE HAVE RECEIVED THE PHOTOS, WE WILL EMAIL YOU A RETURN LABEL. ONCE THE ITEM IN QUESTION HAS BEEN SENT BACK TO OUR WAREHOUSE, WE WILL SEND YOU A REPLACEMENT ITEM. PLEASE CONTACT OUR TEAM IMMEDIATELY BY SENDING US AN EMAIL AT THE ADDRESS LISTED ABOVE. WE WILL RESOLVE YOUR ISSUE AS QUICKLY AS POSSIBLE!
WE ARE NOT RESPONSIBLE FOR DAMAGE TO MERCHANDISE AFTER IT HAS BEEN WORN, USED, OR WASHED.
WHAT SHOULD I DO IF THE ITEM I ORDERED ARRIVES AND DOESN'T LOOK LIKE THE PHOTO IN THE STORE?
OFTEN, THE IMAGES USED IN THE STORE ARE DIGITAL MOCKUPS OF WHAT THE PRODUCT IS SUPPOSED TO LOOK LIKE. THIS GENERALLY VARIES ONCE THE PRODUCT IS MADE AND SHIPPED.
FEEL FREE TO CONTACT OUR TEAM IF YOU THINK THE PRODUCT YOU RECEIVED IS VERY DIFFERENT FROM THE STORE'S DIGITAL MOCKUP. PLEASE BE SURE TO SEND ONE OR TWO PHOTOS SO OUR TEAM CAN SEE THE DIFFERENCE AND BETTER ASSIST YOU.